Return Policy

At Monaira, we want every customer to feel confident and satisfied with their purchase. While we aim to deliver timeless fashion and exceptional service, we understand that sometimes returns are necessary. Please read our return and refund policy carefully before placing an order.

100% Money-Back Guarantee on New, Non-Sale Items

We offer a full refund on all non-sale items. If you're not fully satisfied with your purchase, you may return it for a full refund—no questions asked.

Note: This guarantee does not apply to discounted, promotional, or final-sale items.

No Returns or Exchanges on Sale Items

Items purchased during a sale or promotion are final sale. These items cannot be returned, refunded, or exchanged—even if the wrong size was ordered. This allows us to offer deep discounts to our customers during sales campaigns.

No Returns or Refunds for Size Testing

Customers are not permitted to purchase multiple identical items with the intention of trying different sizes. Such orders will not be eligible for return or refund.

Return Shipping Responsibility

  • Return shipping costs are the responsibility of the customer.
  • Monaira does not refund or cover return shipping fees under any circumstance.
  • All returns must be sent to our designated fulfillment center in China. Returns sent to any other address will not be accepted, processed, or refunded.
  • The customer is responsible for ensuring the package is shipped to the correct return address as provided by our support team.

Return Period

  • Returns must be initiated within 30 days of receiving your order.
  • After 30 days, we are unable to accept returns or issue refunds.

No Exchanges for Sale Items

Unfortunately, exchanges are not possible on sale items, including for different sizes or colors. Please double-check your size before completing your order.

Defective or Damaged Items

If you’ve received a product with a manufacturing defect, you are eligible for a full refund or exchange.
Please contact us immediately so we can resolve the issue promptly.

How to Request a Return

To initiate a return, you must first register your request by emailing us at info@monaira.com.

Please include the following details in your email:

  • Full name
  • Order number
  • Product(s) you wish to return

⚠️ Important: Returns that are not registered by email will not be accepted or processed. In such cases, the return will be cancelled, and you will lose the right to a refund.

Return Address

Once your return is approved, please send your package to the following address:

Name: Zhang Xiaowen
Address: 2F, Building C, Dingfeng Science and Technology Park, Qiaotang Road, Fuhai Street, Bao'an District
Street: Fuhai
District: Bao’an
City: Shenzhen
Province: Guangdong
Country: China
Postal Code: 518100

Important: Include the Return Form

All returns must include a properly completed return form.
Returns without this form will not be processed or refunded.

Summary

Monaira is committed to treating every customer fairly. By following the above return conditions, we can ensure a smooth and transparent process for everyone.

If you have any questions, don’t hesitate to reach out to our team:
📧 Email: info@monaira.com

Thank you for being part of Monaira’s story.