Payment Policy

Payment Policy

At Monaira, your security is our priority. Every transaction on our store is protected with industry-standard encryption and security protocols.

Accepted Payment Methods

We accept the following payment methods:

  • American Express
  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • Maestro
  • Shop Pay

All prices are listed in GBP.

Payment Process

Select one of the available payment methods at checkout. You will be securely redirected to our payment page. Enter your payment details and confirm your order. Your payment will be processed using SSL encryption. You will then receive an order confirmation via email.

Failed or Rejected Payments

If your payment is unsuccessful, we recommend:

  • Trying an alternative payment method
  • Contacting your bank or card issuer directly

If you continue to experience issues, don't hesitate to reach out to us at info@monaira.com and we'll be happy to help.

 

Secure Checkout Our store uses Secure Sockets Layer (SSL) 128-bit encryption technology to protect your sensitive information, including payment details and personal data, during every transaction. You can verify this by looking for the padlock icon and "HTTPS" in your browser's address bar when checking out.

PCI Compliance We are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), the global security standard for organisations that handle cardholder data. This means your payment information is handled with the highest level of security at every step.

Your Payment Information We never have access to your full card number. Once your purchase is complete, we can only see your billing information, shipping information, order details, and the last 4 digits of your card.

Your Privacy We do not rent, sell, or share your personal information with third parties. For full details on how your data is collected and used, please refer to our Privacy Policy.

 

Contact Us

Our customer service is available Monday to Friday, 09:00 – 17:00 (GMT), and weekends 11:00 – 16:00 (GMT). We aim to respond to your enquiries within 24 hours.

Email: info@monaira.com 
Phone: +44 73 1113 2842

Or visit our Contact Page

Monaira is operated by Zarrachi, a company registered in the Netherlands.

Company Number: 89886925

TAX Number: NL004432942B83

Company Address:
Oversticht 14, 3813NR Amersfoort, Netherlands